Frequently Asked Questions
Everything you need to know about your Bathrooms Plus order
What are your delivery options and lead times?
We offer standard delivery within 3-5 working days for most items. Larger ceramic products like baths and toilets are shipped via our specialized fragile-goods courier and typically arrive within 7-10 working days.
Can I return an item if it doesn't fit my bathroom layout?
Yes, we offer a 30-day return policy on all unused items in their original packaging. Please note that for large palletized items, a restocking fee and collection charge may apply.
Do your products come with a manufacturer's warranty?
Absolutely. All Bathrooms Plus products carry a minimum 12-month warranty, with many of our premium taps and enclosures featuring extended 10-year or lifetime guarantees.
What should I do if my order arrives damaged?
Please inspect your delivery immediately. If you notice any damage, notify our customer service team within 48 hours with photographic evidence so we can arrange a priority replacement.
Are all items shown online currently in stock?
We update our stock levels in real-time. If an item is listed as 'In Stock', it is ready for immediate dispatch from our warehouse. For 'Pre-order' items, the estimated arrival date will be displayed on the product page.
Do you offer professional installation services?
While we are a retail specialist and do not provide direct installation, we provide detailed technical specification sheets for all products to assist your chosen plumber or contractor.